Our customer annual report for 2019/20

We’re pleased to highlight our customer annual report for 2019/20.


The report includes a summary of our performance for customers, the ways we’re working to support residents and the areas we’ll keep improving in.


The report highlights priority areas around how we keep properties safe, investment in homes and our repairs service.


You can also read about the importance of our role as more than a landlord, especially as we continue to do all we can to support our residents in response to COVID-19, and how we listen and act on feedback we receive, including through complaints.


Front cover of our customer annual report 2019-20

Customer annual report 2019-20 [PDF] 5MB