Post-lockdown service update

Updated 18 March

Following the easing of government lockdown restrictions, we’ve returned to offering a full repairs service. Additional safety measures remain in place to protect all colleagues and residents.

During the most recent lockdown we had been providing emergency and urgent repairs where it wasn’t possible for them to wait. We kept details of all repairs we weren’t able to complete during the lockdown, and our teams are contacting residents to book these repairs in.

Services such as grounds maintenance, estate works and cleaning are also continuing in full. For now, colleagues will continue to deliver other services where possible without face to face contact.

We will continue to review the situation and ensure we respond appropriately.

When we visit your home

To keep you and our team safe when we visit your home, we’ll both need to do things slightly differently. If your request involves a visit to your home, please read our appointments during coronavirus page.

Accessing our services online

You can do many of the things you might want to contact us about online. Just login to your account where you can report repairs, make payments, make changes to your contact details, check your rent balance and more.

Visiting us

Our office remains closed to customers and the public for now. Where you’d normally meet with us at our office, we’re doing this over video conference and telephone call where we can.

Do you need extra support?

There are lots of ways we can continue to provide extra support at this time. We can help with things like rent, food and other essential items like topping up your gas and electricity. If there’s anything we can do to help, please get in touch.