How to make a complaint or give feedback

The government have launched a campaign to help social housing residents raise complaints if they’re unhappy with the service delivered by their social housing provider. 

The ‘Make Things Right’ campaign provides advice to residents on how to seek redress from their social landlord and escalate complaints to the Housing Ombudsman where necessary. We fully support this campaign at settle and we want to remind you that our commitment is that we will always listen to what our residents say and act on this.

Find out more about the government’s campaign

If you’re not happy with something as a settle resident, with what we’ve done or how we’ve done it, please tell us. We need this feedback so we can get it right next time. You can find out more about how to make a complaint on this page.

If you make a complaint we’ll try and resolve it for you straight away, but sometimes we may need to look into it and you’ll be provided with a full response within 10 working days. If you’re not happy with this outcome, you can ask for your complaint to be reviewed by a senior manager, who will provide you with a response within 15 working days. If you’re not happy with this outcome, you are entitled to make a complaint to the Housing Ombudsman. You can find more information on our procedure for handling complaints 

If you would like to give us feedback about how we handle complaints at settle please get in touch,one of our team would be really pleased to chat with you about this.

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