Autumn Big Door Knock – resident feedback

Every three months colleagues from teams across settle contact residents in different locations to ask how you think we’re doing – what’s working well and what we could do better.

This is the first time since the beginning of the pandemic that contact with all residents was made through face-to-face visits, maintaining social distance. We spoke to 237 residents through these visits.

Satisfaction rate

Residents were asked specific questions about their satisfaction with our services and their neighbourhood. Through the responses to these questions we can see that:

  • 73% of residents were satisfied overall
  • 70% were satisfied that we were getting the basics right
  • 71% were satisfied with the quality of their homes
  • 77% felt safe in their homes
  • 79% felt satisfied in their neighbourhood
  • 75% felt that as a landlord, we care about our residents.

Many residents said they were satisfied overall with how colleagues reached out to them throughout lockdown, making reference to the regular communication letting them know that we’re here.

Over the coming days we will continue analysing the themes that have come from responses shared by our residents and will provide a further update on our website.

We’re listening

We’d like to thank all the residents who took the time to speak to us and share their views. If you would like to share your views on our services – you can make a complaint, tell us what we could do better or tell us when we’ve done something well at any time.

If you need to report a repair or have any kind of wellbeing worry, always contact us as soon as you can and we will help in any way we can.


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