Update on our repairs service

We know one of the most important things for residents is that we deliver good quality repairs in a timely way. We also understand that how we communicate the work we will do and when we will do it matters to all tenants.

We are continuing to experience a high volume of repair requests which is impacting our service to you. We wanted to provide an update now on the steps we are taking to improve this.

We are completing all emergency repairs within 24 hours. It is taking us longer than we would want to complete some other repairs. We are booking as many repairs as possible through our in house teams, and have increased the number of colleagues available to work on repairs. We will sometimes also use external contractors to help us deliver services. We have also recruited more colleagues to work in our customer service hub to reduce wait times when you contact us.

Please continue to contact us if you need a repair to your home and we will book this in as quickly as possible. If your repair is an emergency, please call us on 0330 343 0016 to report this.

Book routine repairs online

Did you know that you can book repairs online.

Keeping you updated on repairs

We are also reviewing how we schedule and communicate repairs, working closely with the voice of the resident panel to deliver the changes that matter most to you.

We will provide further updates on our website in early September about the improvements we are making on all of these areas.