Update on our repairs service – September 2023

Two settle vans

We know repairs are one of the most important services we provide. Our target this year is complete 90% of routine repairs within 28 days. We are currently completing 69% of them in that timeframe. We know that this isn’t good enough.

We have a plan in place to deliver the improvements we know are needed. This includes improving how we diagnose the repair needed when you first contact us about this, better scheduling of repairs we are asked to complete and making better use of technology.

We expect to see improvements from this plan by December 2023, with further improvements by March 24, following a review of our repairs scheduling systems.

Please continue to contact us when you need a repair to your home, letting us have as much information as possible about your personal circumstances, and we will do all we can to book this in as quickly as possible.

We continue to provide all emergency repairs within our target of 24 hours.

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