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Get involved

Although we use feedback and data to improve our services, we believe that to provide the very best service to you and create better neighbourhoods, you have to be involved.

By becoming one of our involved customers, you can influence the services that you and other residents receive from us and make things better for everyone.

What’s involved?


As an involved customer you’ll occasionally be sent questionnaires on specific topics, which will help us understand how you’d like to receive and experience services from us.

Focus groups and interviews

Throughout the year you’ll also be invited to attend focus-groups and interviews. These help us make sure we understand what really matters to you, ask you specific questions and test new ideas.

They’re usually video calls about an hour-and-a-half long, with a break mid-way through.

To show our appreciation for the time you spend helping us, we’ll give you shopping vouchers that can be used at common shops like Boots, Amazon and Argos. More importantly you’ll be helping to make things better for everyone.

How to become an involved customer

To join our resident engagement panel fill in our short form or call us to let us know you’d like to get involved. Please tell us what interests you, and a colleague from our engagement team will be in touch to let you know more.

Find out more about the panel on the how we collect your feedback page.

Our next topic - complaints

We’ll soon be starting a discussion about the way we handle complaints to help us improve this vital experience for us and customers.

If you’d be interested in taking part, we’d be really pleased to hear from you – just fill in the sign-up form.

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