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Our performance

We aim to deliver high performance and value for money in the way we provide our services. Accordingly, we measure and monitor performance against a number of key indicators.

How we're doing

We have also developed a full performance dashboard of key perfomance indicators, which identify the key areas we need to focus on.

settle full performance dashboard [pdf] 260KB

You can get more information about our annual performance in our reports on the publications page.

Quality of care

Our Flexicare service provides housing with personal care delivered by our own team. We are monitored by the Care Quality Commission, whcih conducts regular inspections. Read the latest CQC report.

Inspection area

Rating

Date of last inspection: September 2016
Safe Good
Effective Good
Caring Outstanding
Responsive Good

 

 

 

 

 

 

 

Comparison of performance with other associations


HouseMark Benchmarking

For an independant assesment of our performance and costs visit the HouseMark dashboard