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Our team

settle is a team of about 250 colleagues who are passionate about housing and the power it has to transform people's lives.


Gavin Cansfield Penny Metcalf

Gavin Cansfield,
chief executive and
board member

Penny Metcalf,
executive director of

Anita Khan Rob Berry

Anita Khan, executive
director of customer services

Rob Berry, director
of property

Richard Blakey Louise

Richard Blakey, executive
director of finance and

Louise Gilbert, director
of customer experience
and business change

Rachel McFarlane  

Rachel McFarlane, director
of housing


Board members

Martin Nurse Martin Nurse (chair)

Martin is a former housing association chief executive with over 35 years' experience of social housing and the housing sector. He has extensive understanding of housing development, governance, finance, customer service and risk management. Prior to his retirement in 2013, he held a variety of positions with the National Housing Federation as a council member and regional chair, as well as government bodies and groups. Martin has worked extensively on very successful large housing and community regeneration projects and restructuring of social housing such as older persons housing and extra care. He is a member of the Chartered Institute of Management and the KPMG Audit Committee Institute.


Sally Veitch (chair designate) Sally Veitch (chair designate; Sally becomes chair on 22 September 2020)

Sally is an established Non-Executive Director, being part of a number of boards including Non-Executive Director and Chair of Audit at Redwood Bank Limited, Non-Executive Director and Chair of Audit for Tipton & Coseley Building Society, Finance Director of Home Retail Group Card Services Ltd and Finance Director of Argos Business Solutions Ltd.
A former Finance Director with strong customer-focused experience, including 15 years at Home Retail Group, Sally has over 20 years’ experience in advising both small and large retail and financial services companies in fast paced and regulated environments.


Marie Li Mow ChingMarie Li Mow Ching

Marie has had a successful career in central government where she spent over 10 years in overseeing delivery of large scale regeneration, housing and economic development projects. Marie has a deep understanding of governance, financial management and business administration. Prior to her public service, Marie worked in a start-up manufacturing company where she gained wide commercial skills.



Victor DoveVictor Dove

Victor has over 40 years' experience in the property and construction industry including social housing and has served as a board director for the past 17 years. He brings a wealth of knowledge in design and delivery of housing, risk management and alternative funding models. Having lived in social housing himself until aged 21 Victor is an absolute believer in the value of social housing as a platform to help people achieve their goals.



Julian Baust Julian Baust

Prior to taking early retirement, Julian was chairman and managing director of Kodak Ltd where he led Kodak in the UK through one of the biggest transformations in recent history successfully moving it from analogue to digital. He has more than 30 years’ commercial experience in organisational redesign, transformation and performance management. He now serves on several boards and works as an independent management consultant.



Robert Barton Robert Barton

Robert is a development professional who has been a director with several of the UK’s leading house builders. He has also served on the board of Sentinel (Vivid) and Spectrum housing associations and currently sits on the development committee of Sovereign Housing Association.




Elizabeth Froude  Elizabeth Froude

Elizabeth is Chief Executive of Platform Housing Group, and was former Deputy CEO at Notting Hill Genesis and was a member of the executive board. Although her background is in finance she has spent many years with very operationally focused, change management and transformational roles. Prior to coming to housing she had roles in varied sectors, from entertainment to manufacturing, working with teams across the UK and Europe mostly for well-known FTSE organisations. She is chair of settle’s audit and risk committee.


Simon Oates  Simon Oates

Simon joined our board in March 2019. He has held a number of high profile roles in his career within the service industry; most recently, director at Fingletons, and also chair of a water industry leadership group. He brings a wealth of customer participation and insight experience, and has recently been responsible for setting the company-wide customer experience strategy.  Simon also joins our customer engagement advisory panel.



Rosemary Farra Rosemary Farrar

Rosemary joined our board on 5 December 2019. She is a highly experienced financial consultant and non-executive director on housing association boards, and will be a member of our audit and risk committee.




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