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Big Check In

We’re listening to our customers in a number of ways. As well as the usual surveys you’d expect us to do, we’ve also created our own initiative ‘The Big Check In’.

Every three months, all colleagues, including our Chair and executive team personally phone or visit residents for a relaxed and quick catch-up on what they think of our services.

It also gives us a chance to walk around and see the neighbourhood from our residents’ viewpoint.

Once we have your feedback, we take a good look at what we’ve seen and heard, then take any actions we need to address the issues you raise.

We report back to our residents in our Customer Annual Reports which can be found on our publications page; on our You said, we did page and in the quarterly services update we started sending to residents in 2020.

We also post news articles about our Big Check In’s here on our website.

Previous updates

July 2021 - Big Check In, news story

May 2021 - Big Check In update, news story 

April 2021 - Big Check In, news story 

March 2021 - Big Check In update, news story

September 2020 - Big Check In, news story

We’re listening

You don’t have to wait for a Big Check In to let us know what you think.

You can make a complaint, tell us what we could do better or tell us when we’ve done something well at any time.

And if you need to report a repair or have any kind of wellbeing worry, always contact us as soon as you can.

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