The services we provide

Following announcements by the government on Tuesday 22 September about additional measures to help prevent the spread of coronavirus, we wanted to give an update for settle residents about the services we’re providing.

Our primary concern continues to be supporting the safety and wellbeing of our residents, colleagues and communities.

We are continuing to provide our usual landlord services, including routine repairs, but some things are taking longer than usual. We introduced additional safety measures earlier this year in response to coronavirus and these remain in place to help protect residents and colleagues.

The quickest way to report a repair is to book online. Just login to your account where you can report repairs, make changes to your contact details, check your rent balance and more.

Please bear with us

Like everyone else, our organisation and colleagues continue to be affected by the virus and the restrictions around it, including many of our colleagues working from home. It’s therefore taking us longer to do things and it may take you longer to get through to us on the phone.

We’re constantly looking at how we can give you the best service in a way that keeps you and our teams safe and follows the Government’s guidance to stop the spread of coronavirus. We really appreciate your patience at this time.

When we visit your home

To keep you and our team safe when we visit your home, we’ll both need to do things slightly differently. If your request involves a visit to your home, please read our appointments during coronavirus page.

Visiting us

Our office remains closed to customers and the public for now. Where you’d normally meet with us at our office, we’re doing this over video conference and telephone call where we can.