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How we choose improvements

As a responsible landlord, we’re committed to improving the services we offer.

We choose improvements based on feedback from our customers, advice from our panel of experts (see below) and business need.

Customer experience advisory panel

As part of this approach we have a customer experience advisory panel, which is made up of impartial experts in customer service from various industries.

This group contribute fresh ideas and expertise on all things 'customer'. They act as a critical friend by making sure we’re listening and responding to what customers are telling us.

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