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Applying for a refund

If you go into credit with us, you can apply for a refund.

If you’re a tenant

If you rent one of our homes or garages, before requesting a refund please note:

  • In line with your tenancy agreement your rent must always be 1 week in credit, so any refund will need to leave you 1 full week in credit
  • Any other debts you have with us will be deducted from the refund; these might include rent arrears on a garage, or other outstanding charges

How to apply for a refund

Please complete a refund application form.

If the tenant has passed away

  • If you’re the executor of the deceased tenant’s will, you’ll need to provide us with a copy of the will or solicitor’s letter showing that you are the executor
  • If you’re not the executor, you’ll need to contact the executor and ask them to contact us for the refund
  • Please also read our when a tenant passes away page

How long will it take?

Usually you’ll receive your refund in 4-6 weeks.

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