If you go into credit with us, you can apply for a refund.

If you’re a tenant

If you rent one of our homes or garages, before requesting a refund please note:

  • In line with your tenancy agreement your rent must always be 1 week in credit, so any refund will need to leave you 1 full week in credit
  • Any other debts you have with us will be deducted from the refund; these might include rent arrears on a garage, or other outstanding charges

How to apply for a refund

Please download and complete a refund application form [PDF]

If you’re a joint tenant, the form needs to be signed by both joint tenants.

When you’re done, email a photo of the form to or post it to us.

If the tenant has passed away

  • If you’re the executor of the deceased tenant’s will, you’ll need to provide us with a copy of the will or solicitor’s letter showing that you are the executor
  • If you’re not the executor, you’ll need to contact the executor and ask them to contact us for the refund
  • Please also read our when a tenant dies page

How long will it take?

Usually you’ll receive your refund in 4-6 weeks.

Check your account balance online

Create a website account

Pay by Direct Debit