Your payment reference number
Your payment reference number is an 8 digit number. It maybe the same as your tenancy number.
If you login and visit the your account page, you’ll see your payment reference number underneath the property address. If you don't have an account yet, you can easily register for one.
It can also be found on your rent statement or on your rent card (sometimes called a payment or Allpay card). See examples below.
I don’t have my payment reference number to hand
Don’t worry. You can contact us and we’ll tell you what it is.
Lost, stolen or faulty cards
Please go to the request a replacement rent card page.