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Your payment reference number

Your payment reference number is an 8 digit number. It maybe the same as your tenancy number.

If you login and visit the your account page, you’ll see your payment reference number underneath the property address. If you don't have an account yet, you can easily register for one.

It can be found on your rent card (sometimes called a payment or Allpay card). See examples below.

 card  Number on settle branded card is under persons name

I don’t have my payment card to hand

Don’t worry. You can call us on 0330 343 0016 and we’ll tell you what it is.

Lost, stolen or faulty cards

Please go to the Request a replacement rent card page.

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