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Your payment reference number

Your payment reference number is an 8 digit number. It maybe the same as your tenancy number.

It can be found on your rent card (sometimes called a payment or Allpay card). See example below.


I don’t have my payment card to hand

Don’t worry. You can call us on 0330 343 0016 and we’ll tell you what it is.

Lost, stolen or faulty cards

Please go to the Request a replacement rent card page.

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