Your payment reference number
Your payment reference number is an 8 digit number. It maybe the same as your tenancy number.
If you login and visit the your account page, you’ll see your payment reference number underneath the property address. If you don't have an account yet, you can easily register for one.
It can be found on your rent card (sometimes called a payment or Allpay card). See examples below.
I don’t have my payment card to hand
Don’t worry. You can call us on 0330 343 0016 and we’ll tell you what it is.
Lost, stolen or faulty cards
Please go to the Request a replacement rent card page.