Our purpose is to help people who are struggling to find a place to live. We help our customers to stay in their homes comfortably, so that they can live the life they choose.
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Who we are
settle is a modern social business. As a proud provider of social housing, we manage over 9,000 properties across Bedfordshire and Hertfordshire. Formed in 2003, we were previously known as North Hertfordshire Homes.
Our world is changing. Against a backdrop of financial difficulty for some and an inaccessible housing market for many, we’re here to tackle challenges familiar to us all. We have bold ambitions to build more much-needed affordable homes and to improve the services we offer to provide an easy to access, simple to use service that our customers can put their trust in.
We are passionate about being the best we can be, for each other and our customers. We know that colleagues who are engaged by our purpose and enjoy coming to work will act as one team across the organisation, with everyone able to play their individual part, so that we achieve the best possible outcomes for our customers.
We are proud of our work and the value of social housing. Our first priority is to be a good landlord offering straightforward trusted services that allow customers to live in their homes comfortably. Our social purpose means that for some customers we provide targeted extra help where it’s needed most to secure employment, manage their finances and tackle loneliness. We know that not only does this help reduce pressure on other stretched services, it helps our customers to turn their house into a home and to live the life they choose.
We do all of this because we know that having somewhere to settle, even for a short while, has the power to transform people’s lives.
Working across 7 local authority areas in Hertfordshire and Bedfordshire. We have around 9,000 homes and 3,000 commercial units, mainly garages.
- Over 7,300 general needs homes
- 769 supported housing for older people
- 108 temporary social housing
- 230 low-cost home ownership
- 580 leased homes
We've helped around 31,000 people who struggled to find a home since we were formed as North Hertfordshire Home 15 years ago.
A brief history
settle was previously known as North Hertfordshire Homes (NHH). NHH was formed in 2003, and became settle in summer 2018.
We also have Rowan Homes, a wholly-owned subsidiary set up in 2011 to market newly built properties for sale. We use the profit to deliver more affordable housing.
Our charitable status
We're a registered provider of social housing under the Housing and Regeneration Act 2008. Our registration number with the Homes England is L4370.
We're also a registered society under the Co-operative and Community Benefit Societies Act 2014. Our registration number with the Financial Conduct Authority (FCA) is 30003R.
We're classed as an exempt charity as defined by the Charities Act 2011 so we are not registered with the Charities Commission.
All our profits are ploughed back into the business to finance improvements, services and the development of new homes.
From time to time, and especially after the festive period, we can find ourselves facing money worries. It is important that these issues are addressed quickly, to help you protect your health, well-being and home.
We’ve published our latest customer annual review, highlighting the achievements we made and how we helped our customers in 2017/18