Authorising someone to act on your behalf
If you need a friend or relative to be able to contact us and act on your behalf, for example to report and manage repairs, simply follow the process below.
- Complete the authorising someone to contact us on your behalf form.(word) and send it to us via email or post
- We’ll aim to complete the change within 28 days after we’ve received the request
Power of attorney
Having permission to act on a tenant’s behalf is not the same as power of attorney. Power of attorney allows the person to give notice and cancel the tenancy, add or remove someone from the tenancy, or any other legally binding act. If you have been granted power of attorney for someone who is a tenant, please contact us.