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Make a payment

Pay online

You can now make secure payments directly on this website.

Try it. Make a secure payment now (requires a website account).

Check your balance online now

Create an account and check your account balance, charges and statement online right now. You can also report and track repairs and more.

Pay by Direct Debit

What is Direct Debit?

Direct Debit is a way of paying your rent or other charges monthly or weekly directly from your bank account. For more information you can visit the Direct Debit website.

How to apply for Direct Debit

Please call us on 0330 343 0016 and have your bank details to hand. We’ll take it from there.

If the bank account is not in your name, we'll also need to speak to that person to set up the Direct Debit.

What are the advantages?

Peace of mind

With Direct Debit you know your rent and charges are being paid regularly and directly so you won’t miss any payment dates.

If you’re on housing benefits and there are any changes, please contact us to let us know and we'll recalculate your payments, providing you 10 working days notice in writing. There’s no need for you to go to the bank.

Flexibility

You can set up a direct debit to happen weekly or monthly and on any day you choose.

Convenient and safe

With Direct Debit you no longer need to go to the Post Office, the shop or telephone us. There are no cheques to write, stamps to buy and no need to carry cash.

The Direct Debit Guarantee

This guarantee is offered by all banks and building societies that accept Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If you request us to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If we make an error in the payment of your Direct Debit you are entitled to a full and immediate refund of the amount paid from your bank or building society.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Pay by text message

To pay by text any time of the day, any day of the year, all you’ll need is:

Register

Visit the Allpay website and register.

You’ll need to have your debit/credit card and your rent card to hand. (If you can’t find your rent card you can order a new one here.)

You’ll get a unique 4-digit PIN number, and the phone number you’ll need to text.

Start making payments

When you want to make a payment, just send a text with your PIN number and the amount you want to pay to the designated text number.

Your payment will be confirmed back to you by text.

Check your balance online now

Create an account and check your account balance, charges and statement online right now. You can also report and track repairs and more

Pay by phone

You can pay your rent, service and other charges over the phone using your debit or credit card.

Call us

0330 343 0016

We can also provide you with account balances and other account information.

Call allpay

0330 041 6497

Allpay can accept and process your payment on our behalf.

You’ll need your rent card (sometimes called a payment or Allpay card). Request a replacement rent card.

Don’t know how much to pay?

Create an account and check your account balance, charges and statement online right now.

Pay in cash

You can pay your rent, service and other changes in cash at a number of locations.

At a Post Office or a shop displaying the Paypoint sign 

You’ll need your rent card (sometimes called a payment or Allpay card). Request a replacement rent card.

At a bank

Go to the pay by bank transfer dropdown.

Don’t know how much to pay?

Create an account and check your account balance, charges and statement online right now.

Pay by bank transfer

You can pay us via direct bank transfer:

  • Using your mobile banking app or online banking website
  • By visiting a bank
  • By setting up a Standing Order

IMPORTANT:

Our bank account details

Account name: settle group

Account number: 70697079

Sort code: 20-00-00

Bank: Barclays, London

Reference: Please include your payment reference number.

Don’t know how much to pay?

Create an account and check your account balance, charges and statement online right now.

Pay by cheque

Please make your cheque payable to settle group and write your payment reference number and address on the back.

Please send cheques to:

settle

Blackhorse Road
Letchworth Garden City
Hertfordshire

SG6 1HA

Don’t know how much to pay?

Create an account and check your account balance, charges and statement online right now.

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