Keeping you safe

Keeping you safe

As a responsible landlord we take our duty to keep you safe very seriously and personally.

As a tenant of one of our homes you can help us keep you, your family and those around you in your block, street and neighbourhood safe.

Your yearly heating service and safety check

To keep your heating system working safely and efficiently, we’ll visit your home to check it and service it each year. We’ll contact you about 10 months after your last service to arrange this. It’s a legal requirement that this is done at least every 12 months.

Your electrical safety check

Again, to make sure all the electrics in your home are functioning safely and properly we’ll carry out a thorough check every 5 years.

Fire safety in your home

We’ll make sure that smoke detectors are fitted in your home. You’ll be responsible for supplying and changing the batteries in them.

We might also install carbon monoxide detectors if you have log burners, open gas cookers and other appliances that can create carbon monoxide.

Fire safety in blocks of flats

At least every three years, a detailed inspection is carried out at each of our blocks of flats by a qualified fire risk assessor. Part of this is to confirm what kind of fire evacuation procedure should be followed in the event of a fire.
If you have any questions about this or fire safety generally for your building, please contact us.

Also, please see the safety and storage section of the communal areas and facilities page.


Please see our asbestos page.

Damp, mould and condensation

Please see our damp, mould and condensation page

Learn more about how we keep you safe in our home standard [PDF]

Health, safety and wellbeing

Our resident promise

Repair responsibilities