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Repairs we charge for

We charge for some repairs. When reporting a repair we’ll tell you if you have to pay for it.

Repairs caused by damage

We will charge you for repairing something that has been damaged by someone or something other than us.

To cover any accidental damage to items in your home we strongly recommend you get contents insurance.

Non-emergency out-of-hours appointments

We will charge you if you ask us to attend an out-of-hours appointment for something which is not an emergency repair.

Arranging your own repair

You may decide to make your own arrangements for a repair we would charge for. This is fine but we do require that any work is carried out by a specialist with the relevant qualifications. We will ask to see valid certificates for any gas, electrical or other work that requires it.