Repairs we charge for
We charge for some repairs. When reporting a repair we’ll tell you if you have to pay for it.
Repairs caused by damage
We will charge you for repairing something that has been damaged by someone or something other than us.
To cover any accidental damage to items in your home we strongly recommend you get contents insurance.
Non-emergency out-of-hours appointments
We'll charge you if you ask us to attend an out-of-hours appointment for something which isn't an emergency repair, unless your keys were stolen or if your home was broken into as a result of crime. In these cases please please tell us the crime reference number when you report it to us.
Arranging your own repair
You may decide to make your own arrangements for a repair we would charge for. This is fine but we do require that any work is carried out by a specialist with the relevant qualifications. We will ask to see valid certificates for any gas, electrical or other work that requires it.