Emergency repairs

Emergency repairs

An emergency is something that, if not tackled immediately, could put you or others’ safety or health at risk, or could cause serious damage to your home. Typical examples include:

  • Broken doors or ground floor windows leaving your home insecure
  • Total loss of power, heating or water
  • Major leaks and flooding inside your home

If your repair is an emergency call us immediately on 0330 343 0016

Please make sure that someone over 18 will be there while we carry out the repair.

The repair will be completed or made safe within 24 hours.


We’re open 8:00 am-5:00 pm Monday-Friday, but if you need to report an emergency outside these hours, please call the number above and you’ll be connected to our out-of-hours team.

Please note, you may be charged if we attend an out-of-hours repair that’s not an emergency.


If you smell gas call National Grid immediately on 0800 111 999 and:

  • Turn off the gas
  • Don’t turn any light switches or power sockets on or off
  • Open your windows and ventilate the property


To report a power cut call UK power networks on 0800 7838 838

See current power cuts and estimated time for power to be restored.

If your home is affected:

  • Turn off the power at the main fuse box or meter
  • Call us on 0330 343 0016
  • Wait for assistance to arrive

Water, leaks and flooding

If your water stops, first check with your neighbours to see if it’s a general water outage. If it is check out your water supplier’s website for updates.

Contact us if you have a leak in your home and turn the water off at the main stop-cock.

Repair responsibilities

Keeping you safe