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ALERT: We’re currently unable to receive calls and some emails

We’re working with our telephone provider to resolve this as a matter of urgency. We’re very sorry for any inconvenience this causes you.

Please check our report it page, to see if you can complete your transaction on the website.

Emergency repairs

An emergency is something that if not tackled immediately could put you or other’s safety or health at risk, or could cause serious damage to your home. Typical examples include:

  • Broken doors or ground floor windows leaving your home insecure
  • Total loss of power, heating or water
  • Major leaks and flooding inside your home

If your repair is an emergency call us immediately on 0330 343 0016

Please make sure that someone over 18 will be there while we carry out the repair.

The repair will be completed or made safe within 24 hours.

Out-of-hours

We're open 8:00am-5:00pm Monday-Friday, but if you need to report an emergency outside these hours, please call the number above and you'll be connected to our out-of-hours team.

Please note, you may be charged if we attend an  out-of-hours repair that's not an emergency.

Gas

If you smell gas call National Grid immediately on 0800 111 999 and:

  • Turn off the gas
  • Don’t turn any light switches or power sockets on or off
  • Open your windows and ventilate the property

Electricity

To report a power cut call UK power networks on 0800 7838 838

See current power cuts and estimated time for power to be restored.

If just your home is affected:

  • Turn off the power at the main fuse box or meter
  • Call us on 0330 343 0016
  • Wait for assistance to arrive

Water, leaks and flooding

If your water stops fist check with your neighbours to see if it’s a general water outage. If it is check out your water supplier’s website for updates.

If you have a leak in your home turn the water off at the main stop-cock and contact us.

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