When you report a repair, we’ll book a convenient appointment with you for one of our specialists to visit your home and carry out the repair. All our specialists and our contractors carry identification and our contractors will have a letter of authorisation.
Please make sure someone over 18 is at home for the duration of our visit.
When you report your repair, please tell us which appointment type you prefer.
- Morning appointments: 8:00am-12:00pm
- Afternoon appointments: 12:00pm-4:30pm (4:00pm on Fridays)
- School run appointments: between 9:30am-2:00pm
- First call of the day: 8:00am (subject to availability)
Let us know if there are times you can’t make, and we’ll try to avoid them.
Call before visit
You can ask us to call you when we’re on our way to your appointment to give you time to get back home.
If you can’t make it
If you (or someone else over 18) cannot to be at home, please reschedule your appointment or contact-us and we’ll book another convenient time with you. Remember, it can help reduce waiting times for all appointments when you tell us in advance you can’t make it.
Clear the area
Please clear any personal items away from the area where we’ll be working before we arrive.
We’ll be as quick and as clean as we can.