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  1. Home

  2. Tenants

    1. Moving in
      1. Before moving in
      2. After moving in
      3. Decorating and furnishing
    2. Your tenancy and rent
      1. Make a payment
        1. Pay online
        2. By Direct Debit
        3. By phone
        4. In cash
        5. By bank transfer
        6. By cheque
        7. Your payment reference number
        8. Order a new rent card
      2. About your rent
        1. Problems paying
        2. Refunds
          1. Refund application form
        3. Universal Credit
      3. About your tenancy
        1. Our responsibilities
          1. Keeping you safe
        2. Your responsibilities
        3. Tenancy types
      4. Lodgers and sub-letting
      5. When a tenant dies
    3. Your home
      1. Repairs and maintenance
        1. Report a repair
        2. Your repairs
        3. Emergency repairs
        4. Repair responsibilities
          1. Kitchens and bathrooms
          2. Doors and windows
          3. Heating & hot water
          4. Gardens, fences & trees
            1. Leaves
          5. Electrics
          6. Sheds and garages
          7. Walls, floors, stairs
          8. Lofts, roofs, chimneys
          9. Paving and driveways
          10. Outside walls & brickwork
          11. Gutters and drains
          12. Sewerage systems
        5. Repair appointments
        6. Repairs we charge for
        7. Your yearly heating service
        8. Your electrical safety check
        9. Condensation and mould
        10. Asbestos
      2. DIY and Improvements
        1. Fitting disabled facilities
      3. Keeping pets
      4. Clutter and storage
      5. Contents insurance
      6. Problems with neighbours
        1. Noise
      7. Need to move
        1. Swap your home
        2. Over 55s
          1. Flexicare accommodation
            1. Flexicare locations
          2. Retirement accommodation
            1. Our retirement living locations
          3. How to apply
      8. Buy your home
      9. Moving out
        1. Ending your tenancy
        2. Returning the property to us
    4. Communal areas
      1. Repairs and key fobs
      2. Gardening, trees & pests
      3. Bins
      4. Parking problems
      5. Safety and storage
      6. Abandoned items & rubbish
      7. Cleaning
    5. Your well-being
      1. Money worries
      2. Loneliness
      3. Getting into work
        1. Training opportunities
      4. Mental health
      5. Addictions
      6. Domestic abuse

  3. Home owners

    1. Service charges
      1. Consultations
    2. Alterations and improvements
    3. Repairs and maintenance
    4. Selling your home
    5. Selling shared ownership

  4. Your account

    1. Your personal details
    2. Your account statement
    3. Housing repairs
    4. Heating repairs
    5. Block repairs
    6. Account features
    7. Frequently asked questions

  5. Rent or buy

    1. Rent a home
      1. Choice Based Lettings
      2. Allocations policy
      3. Local lettings policies
    2. Emergency housing
    3. Shared ownership
      1. Norton Green, Stevenage
      2. How to apply
      3. Contact form
    4. Other housing options
    5. Rent a garage

  6. About us

    1. Our plan
    2. Customer stories
      1. Scarlett's story
      2. Julie's story
    3. Our purpose and values
    4. Our performance
      1. New homes
      2. Customer service
      3. Financial
      4. Our people
    5. Our team
    6. Improving our services
      1. You said we did
      2. Choosing improvements
      3. Collecting feedback
    7. Jobs
      1. Benefits and rewards
      2. Learning and development
      3. Equal opportunities
    8. Publications
    9. News
    10. settle podcast
    11. Building homes
      1. Buying a new home
      2. Completed Developments
      3. Land enquiries
    12. Equality and diversity
    13. Become a supplier
    14. Protecting personal information

  7. Contact us

    1. Compliments and comments
    2. Report it
    3. Make a complaint
    4. Report problems with neighbours
    5. Report trees, grass and hedges
    6. For friends and relatives
    7. Our service standards
      1. Complaints
    8. Getting your views

Published at: by: Callum Austin

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