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  1. Home

  2. Tenants

    1. Moving in
      1. Before moving in
      2. After moving in
      3. Decorating and furnishing
    2. Your tenancy and rent
      1. Make a payment
        1. Pay online
          1. Secure website payments
        2. By Direct Debit
        3. By text
        4. By phone
        5. In cash
        6. By bank transfer
        7. By cheque
        8. Your payment reference number
        9. Order a new rent card
      2. About your rent
        1. Problems paying
        2. Refunds
          1. Refund application form
        3. Universal Credit
        4. Benefits Calculator
      3. About your tenancy
        1. Our responsibilities
          1. Keeping you safe
        2. Your responsibilities
        3. Tenancy types
      4. Authorising someone to act on your behalf
      5. Joint tenancies
        1. Add a joint tenant
          1. Joint tenant request form
        2. Remove a joint tenant
          1. Remove a joint tenant form
      6. Lodgers and sub-letting
      7. When a tenant dies
    3. Your home
      1. Repairs and maintenance
        1. Your repairs
        2. Emergency repairs
        3. Repair responsibilities
          1. Kitchens and bathrooms
            1. Blockages
          2. Doors and windows
          3. Heating & hot water
          4. Gardens, fences & trees
            1. Leaves
          5. Electrics
          6. Sheds and garages
          7. Walls, floors, stairs
          8. Lofts, roofs, chimneys
          9. Paving and driveways
          10. Outside walls & brickwork
          11. Gutters and drains
          12. Sewerage systems
        4. Repair appointments
          1. Appointments during coronavirus
        5. Repairs we charge for
        6. Your yearly heating service
        7. Your electrical safety check
        8. Mould
          1. Mould report form
        9. Asbestos
      2. DIY and improvements
        1. Fitting disabled facilities
      3. Keeping pets
      4. Clutter and storage
      5. Contents insurance
      6. Problems with neighbours
        1. Animal nuisance
        2. Damage and vandalism
        3. Drugs
        4. Noise
        5. Threatening behaviour
        6. Report problems
      7. Need to move
        1. Swap your home
        2. Over 55s
          1. Flexicare accommodation
            1. Flexicare locations
          2. Retirement accommodation
            1. Our retirement living locations
          3. How to apply
      8. Buy your home
      9. Moving out
        1. Ending your tenancy
        2. Returning the property to us
    4. Communal areas
      1. Repairs and key fobs
      2. Gardening, trees & pests
        1. Report trees, grass and hedges
      3. Bins
      4. Parking problems
      5. Safety and storage
      6. Abandoned items & rubbish
      7. Cleaning
      8. Fire evacuation procedures
    5. Your well-being
      1. Money worries
      2. Loneliness
      3. Getting into work
        1. Training opportunities
      4. Mental health
      5. Addictions
      6. Domestic abuse
      7. Simple meals
    6. Get involved
      1. Involved customer sign-up form
  3. Home owners

    1. Moving in
    2. Your lease and charges
      1. Service charges
        1. Buildings insurance
        2. Consultations
      2. Extending your lease
      3. Fees and payments
    3. Your home
      1. Update your contact details
      2. Repairs and maintenance
        1. Is your front door a fire door?
      3. Alterations and improvements
      4. Keeping pets
      5. Renting out your property
    4. Selling your property
      1. Selling shared ownership
  4. Your account

    1. Your personal details
      1. Change of name
        1. Change of name form
    2. Your account statement
    3. Report a repair
      1. Communal repair
    4. Block repairs
    5. Account features
    6. Frequently asked questions
  5. Rent or buy

    1. Rent a home
      1. Choice Based Lettings
      2. Allocations policy
      3. Local lettings policies
      4. Section 106 agreements
    2. Shared ownership
      1. How to apply
      2. Contact form
    3. Other housing options
    4. Rent a garage
      1. Frequently asked garage questions
  6. About us

    1. Introducing settle
      1. Our team
      2. Our story
      3. Our purpose and values
      4. Our customer promise
        1. Health, safety and wellbeing
        2. Our engagement model
      5. Our charitable status
      6. Customer stories
        1. Scarlett's story
        2. Julie's story
    2. Our plan
      1. Providing good services
      2. A well-run social business
      3. Delivering more homes
      4. A place where colleagues love to work
    3. Latest news and blog
      1. Blog
        1. How settle’s culture helped us deal with COVID-19
        2. How settle is supporting home schooling
        3. settle on track to deliver post-COVID-19 ambitions
        4. What we learned from our report into COVID-19
        5. Re-imagining our workplace
        6. Delivering for customers beyond COVID-19
        7. How covid-19 might change the way we support communities
        8. How our social purpose is helping us fight covid-19
        9. Why our social purpose is more important than ever
        10. Foundations for Work a role for business in the community
        11. We should be striving for representation, not just diversity
        12. Why the big door knock and what next?
        13. What do older people want from their housing provider
        14. Creating a work passport for customers
        15. Could a new product help the squeezed middle?
        16. Experts help us improve customer service
        17. Good progress: settle CEO update
        18. Opportunity for all...
        19. Reclaiming the word ‘social’
      2. Podcast
      3. Housing and health
    4. Performance and publications
      1. Our performance
        1. New homes
        2. Customer service
          1. Measuring effort and trust
          2. Listening to our customers
          3. Complaints - how we're doing
          4. Our post-lockdown repairs recovery plan
        3. Financial
        4. Our people
      2. Improving our services
        1. The Big Check In
        2. You said we did
        3. Choosing improvements
        4. Collecting feedback
          1. Help during coronavirus questionnaire
      3. Publications
    5. Working with us
      1. Jobs
        1. Current vacancies
        2. New starters
          1. Welcome to settle
          2. Your information
          3. Your pension choices
          4. Essential and fleet vehicle drivers
        3. Apprenticeships
          1. Tom’s story
      2. Become a supplier
      3. Building homes
        1. Regeneration of John Barker Place
          1. Timeline
          2. Stay in touch
          3. Job opportunities
          4. Swinburne playground
          5. Previous updates
        2. Current developments
        3. Completed Developments
        4. Development enquiries
      4. Egress email encryption
      5. Modern slavery act statement
      6. Equality and diversity
  7. Contact us

    1. We're listening
    2. Protecting personal information
    3. Report it
    4. Our service standards
      1. Complaints - how we handle them
    5. Make a complaint
    6. For friends and relatives

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