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  1. Home

  2. Tenants

    1. Moving in
      1. Before moving in
      2. After moving in
      3. Decorating and furnishing
    2. Your tenancy and rent
      1. Make a payment
        1. Secure website payments
        2. Your payment reference number
      2. About your rent
        1. Problems paying
        2. Refunds
          1. Refund application form
        3. Universal Credit
        4. Benefits Calculator
      3. About your tenancy
        1. Our responsibilities
          1. Keeping you safe
        2. Your responsibilities
        3. Tenancy types
      4. Authorising someone to act on your behalf
      5. Joint tenancies
        1. Add a joint tenant
          1. Joint tenant request form
        2. Remove a joint tenant
          1. Remove a joint tenant form
      6. Lodgers and sub-letting
      7. When a tenant dies
    3. Your home
      1. Repairs and maintenance
        1. Your repairs
        2. Emergency repairs
        3. Repair responsibilities
          1. Kitchens and bathrooms
            1. Blockages
          2. Doors and windows
          3. Heating & hot water
          4. Gardens, fences & trees
            1. Leaves
          5. Electrics
          6. Sheds and garages
          7. Walls, floors, stairs
          8. Lofts, roofs, chimneys
          9. Paving and driveways
          10. Outside walls & brickwork
          11. Gutters and drains
          12. Sewerage systems
        4. Repair appointments
          1. Appointments during coronavirus
        5. Repairs we charge for
        6. Your yearly heating service
        7. Your electrical safety check
        8. Damp and mould
          1. Mould report form
        9. Asbestos
      2. DIY and improvements
        1. Adapting your home
      3. Keeping pets
      4. Clutter and storage
      5. Contents insurance
      6. Problems with neighbours
        1. Animal nuisance
        2. Damage and vandalism
        3. Drugs
        4. Noise
        5. Threatening behaviour
        6. Report problems
      7. Need to move
        1. Swap your home
        2. Over 55s
          1. Flexicare accommodation
            1. Flexicare locations
          2. Retirement accommodation
            1. Our retirement living locations
          3. How to apply
      8. Buy your home
      9. Moving out
        1. Ending your tenancy
        2. Returning the property to us
    4. Communal areas
      1. Repairs and key fobs
      2. Gardening, trees & pests
      3. Bins
      4. Parking problems
      5. Safety and storage
      6. Abandoned items & rubbish
      7. Cleaning
      8. Fire evacuation procedures
    5. Your well-being
      1. Money worries
        1. Help with living costs
      2. Loneliness
      3. Getting into work
      4. Mental health
      5. Addictions
      6. Domestic abuse
      7. Simple meals
    6. Get involved

  3. Home owners

    1. Moving in
    2. Your lease and charges
      1. Service charges
        1. Buildings insurance
        2. Consultations
      2. Extending your lease
      3. Fees and payments
    3. Your home
      1. Update your contact details
      2. Repairs and maintenance
        1. Is your front door a fire door?
      3. Alterations and improvements
      4. Keeping pets
      5. Renting out your property
    4. Selling your property
      1. Selling shared ownership

  4. Your account

    1. Your personal details
      1. Change of name
        1. Change of name form
    2. Your account statement
    3. Report a repair
      1. Communal repair
    4. Block repairs
    5. Order a new rent card
    6. Account features
    7. Frequently asked questions

  5. Rent or buy

    1. Rent a home
      1. Choice Based Lettings
      2. Allocations policy
      3. Local lettings policies
      4. Section 106 agreements
    2. Other housing options
    3. Shared ownership
    4. Rent a garage
      1. Frequently asked garage questions

  6. About us

    1. Introducing settle
      1. Our team
      2. Our story
      3. Our purpose and values
        1. We value everyone
      4. Our customer promise
        1. Health, safety and wellbeing
        2. Our engagement model
      5. Our charitable status
      6. Customer stories
        1. Donna's story
        2. Julie's story
        3. Scarlett's story
    2. Our plan
      1. Providing good services
      2. A well-run social business
      3. Delivering more homes
      4. A place where colleagues love to work
    3. Latest news and blog
      1. Blog
        1. What was missing from draft tenant satisfaction measures
        2. How settle’s culture helped us deal with COVID-19
        3. How settle is supporting home schooling
        4. settle on track to deliver post-COVID-19 ambitions
        5. What we learned from our report into COVID-19
        6. Re-imagining our workplace
        7. Delivering for customers beyond COVID-19
        8. How covid-19 might change the way we support communities
        9. How our social purpose is helping us fight covid-19
        10. Why our social purpose is more important than ever
        11. Foundations for Work a role for business in the community
        12. We should be striving for representation, not just diversity
        13. Why the big door knock and what next?
        14. What do older people want from their housing provider
        15. Creating a work passport for customers
        16. Could a new product help the squeezed middle?
        17. Experts help us improve customer service
        18. Good progress: settle CEO update
        19. Opportunity for all...
        20. Reclaiming the word ‘social’
      2. Housing and health
    4. Performance and publications
      1. Our performance
        1. New homes
        2. Customer service
          1. Measuring effort and trust
          2. Listening to our customers
          3. Complaints - how we're doing
          4. Our post-lockdown repairs recovery plan
          5. Decent Homes Standard
        3. Financial
        4. Our people
      2. Improving our services
        1. You said we did
        2. The Big Door Knock
        3. Collecting feedback
          1. Help during coronavirus questionnaire
        4. Choosing improvements
      3. Publications
    5. Working with us
      1. Jobs
        1. Current vacancies
        2. New starters
          1. Welcome to settle
          2. Your information
          3. Your pension choices
          4. Essential and fleet vehicle drivers
        3. Apprenticeships
          1. Tom’s story
      2. Become a supplier
      3. Building homes
        1. Regeneration of John Barker Place
          1. Proposed plans for JBP & Westmill Road
          2. Timeline
          3. Stay in touch
          4. Job opportunities
          5. Swinburne playground
          6. Previous updates
        2. Investment in the Westmill neighbourhood
        3. Campfield Way & Highover Road
        4. Redevelopment of 3-5 Newells in Letchworth
        5. Investing in the Grange estate
        6. Current developments
        7. Completed Developments
        8. Development enquiries
      4. Egress email encryption
      5. Modern slavery act statement
      6. Equality and diversity

  7. Contact us

    1. We're listening
    2. Protecting personal information
    3. Report it
    4. Our service standards
      1. Complaints - how we handle them
    5. Make a complaint
    6. For friends and relatives

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