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  1. Home

  2. Tenants

    1. Moving in
      1. Setting up the essentials
      2. Water, gas and electricity
      3. Utilities
      4. Decorating and furnishing
    2. Your tenancy and rent
      1. Make a payment
        1. Pay online
        2. By Direct Debit
        3. By phone
        4. In cash
        5. By bank transfer
        6. By cheque
        7. Your payment reference number
        8. Order a new rent card
      2. About your rent
        1. Problems paying
      3. Money advice
        1. Managing your money
          1. Money Made Simple video
          2. Making the most of your money
          3. Banking and borrowing
          4. Independent money advice
        2. Advice about benefits
        3. Training opportunities
        4. Welfare reform
          1. Universal Credit
          2. Benefit Cap
          3. Where to go for welfare reform advice
      4. About your tenancy
        1. Our responsibilities
          1. Keeping you safe
        2. Your responsibilities
        3. Tenancy types
      5. Lodgers and sub-letting
      6. When a tenant dies
    3. Your home
      1. Repairs and maintenance
        1. Report a repair
        2. Your repairs
        3. Emergency repairs
        4. Repair responsibilities
          1. Kitchens and bathrooms
          2. Doors and windows
          3. Heating & hot water
          4. Gardens, fences & trees
          5. Electrics
          6. Sheds and garages
          7. Walls, floors, stairs
          8. Lofts, roofs, chimneys
          9. Paving and driveways
          10. Outside walls & brickwork
          11. Gutters and drains
          12. Sewerage systems
        5. Repairs we charge for
        6. Simple fixes
        7. Your yearly heating service
        8. Your electrical safety check
        9. Condensation and mould
        10. Asbestos
      2. DIY and Improvements
        1. Fitting disabled facilities
      3. Keeping pets
      4. Clutter and storage
      5. Contents insurance
      6. Problems with neighbours
        1. Noise
        2. Domestic abuse
      7. Need to move
        1. Swap your home
        2. Over 55s
          1. Flexicare accommodation
            1. Our Flexicare Housing schemes
          2. Retirement accommodation
            1. Our Retirement Living schemes
          3. How to apply
      8. Buy your home
      9. Moving out
        1. Ending your tenancy
        2. Returning the property to us
    4. Communal areas
      1. Repairs and key fobs
      2. Gardening, trees & pests
      3. Bins
      4. Parking problems
      5. Safety and storage
      6. Abandoned items & rubbish
      7. Cleaning

  3. Home owners

    1. Service charges
    2. Selling or remortgaging
    3. Repairs and maintenance
    4. Alterations and improvements

  4. Your account

    1. Your personal details
    2. Your account statement
    3. Housing repairs
    4. Heating repairs
    5. Block repairs
    6. Account features
    7. Frequently asked questions

  5. Rent or buy

    1. Rent a home
      1. Choice Based Lettings
      2. Allocations policy
      3. Local lettings policies
    2. Emergency housing
    3. Shared Ownership
    4. Other housing options
    5. Rent a garage

  6. About us

    1. Our values
    2. Our team
    3. News
    4. Jobs
      1. Benefits and rewards
      2. Current vacancies
      3. Learning and development
      4. Equal opportunities
    5. Building homes
      1. Buying a new home
      2. Completed Developments
      3. Land enquiries
    6. Our performance
      1. Customer Surveys
    7. Publications
    8. Equality and diversity
    9. Become a supplier
    10. Voice of the Customer
      1. The VoC Panel
    11. Managing personal information
    12. Consultations

  7. Contact us

    1. Compliments and comments
    2. Report it
    3. Make a complaint
    4. Report problems with neighbours
    5. Report trees, grass and hedges
    6. For friends and relatives
    7. Our service standards
      1. Complaints
    8. Getting your views

Published at: by: Callum Austin

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