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  1. Home

  2. Tenants

    1. Moving in
      1. Before moving in
      2. After moving in
      3. Decorating and furnishing
    2. Your tenancy and rent
      1. Make a payment
        1. Pay online
        2. By Direct Debit
        3. By phone
        4. In cash
        5. By bank transfer
        6. By cheque
        7. Your payment reference number
        8. Order a new rent card
      2. About your rent
        1. Problems paying
        2. Refunds
          1. Refund application form
        3. Universal Credit
      3. About your tenancy
        1. Our responsibilities
          1. Keeping you safe
        2. Your responsibilities
        3. Tenancy types
      4. Lodgers and sub-letting
      5. When a tenant dies
    3. Your home
      1. Repairs and maintenance
        1. Report a repair
          1. Report a housing repair
        2. Your repairs
        3. Emergency repairs
        4. Repair responsibilities
          1. Kitchens and bathrooms
          2. Doors and windows
          3. Heating & hot water
          4. Gardens, fences & trees
            1. Leaves
          5. Electrics
          6. Sheds and garages
          7. Walls, floors, stairs
          8. Lofts, roofs, chimneys
          9. Paving and driveways
          10. Outside walls & brickwork
          11. Gutters and drains
          12. Sewerage systems
        5. Repair appointments
        6. Repairs we charge for
        7. Your yearly heating service
        8. Your electrical safety check
        9. Condensation and mould
        10. Asbestos
      2. DIY and improvements
        1. Fitting disabled facilities
      3. Keeping pets
      4. Clutter and storage
      5. Contents insurance
      6. Problems with neighbours
        1. Animal nuisance
        2. Damage and vandalism
        3. Drugs
        4. Noise
        5. Threatening behaviour
        6. Report problems
      7. Need to move
        1. Swap your home
        2. Over 55s
          1. Flexicare accommodation
            1. Flexicare locations
          2. Retirement accommodation
            1. Our retirement living locations
          3. How to apply
      8. Buy your home
      9. Moving out
        1. Ending your tenancy
        2. Returning the property to us
    4. Communal areas
      1. Repairs and key fobs
      2. Gardening, trees & pests
        1. Report trees, grass and hedges
      3. Bins
      4. Parking problems
      5. Safety and storage
      6. Abandoned items & rubbish
      7. Cleaning
      8. Fire evacuation procedures
    5. Your well-being
      1. Money worries
      2. Loneliness
      3. Getting into work
        1. Training opportunities
      4. Mental health
      5. Addictions
      6. Domestic abuse
  3. Home owners

    1. Service charges
      1. Consultations
    2. Alterations and improvements
    3. Repairs and maintenance
    4. Is your front door a fire door?
    5. Selling your home
    6. Selling shared ownership
  4. Your account

    1. Your personal details
      1. Change of name
    2. Your account statement
    3. Housing repairs
    4. Heating repairs
    5. Block repairs
    6. Account features
    7. Frequently asked questions
  5. Rent or buy

    1. Rent a home
      1. Choice Based Lettings
      2. Allocations policy
      3. Local lettings policies
    2. Shared ownership
      1. Meridian Gate, Royston
      2. OAK, High Street, Potters Bar
      3. How to apply
      4. Contact form
    3. Other housing options
    4. Rent a garage
      1. Application form
  6. About us

    1. Our story
    2. Our team
    3. Our purpose and values
    4. Stats and facts
    5. Our plan
      1. Providing good services
      2. A well-run social business
      3. Delivering more homes
      4. A place where colleagues love to work
    6. Our performance
      1. New homes
      2. Customer service
        1. Measuring effort and trust
      3. Financial
      4. Our people
    7. Improving our services
      1. You said we did
      2. Choosing improvements
      3. Collecting feedback
    8. Customer stories
      1. Scarlett's story
      2. Julie's story
    9. Jobs
      1. Current vacancies
    10. Publications
    11. News
      1. Blog
        1. Foundations for Work a role for business in the community
        2. We should be striving for representation, not just diversity
        3. Why the big door knock and what next?
        4. What do older people want from their housing provider
        5. Creating a work passport for customers
        6. Could a new product help the squeezed middle?
        7. Experts help us improve customer service
        8. Good progress: settle CEO update
        9. Opportunity for all...
        10. Reclaiming the word ‘social’
      2. Podcast
    12. Building homes
      1. Regeneration of John Barker Place
      2. Current developments
      3. Completed Developments
      4. Development enquiries
    13. Equality and diversity
    14. Modern slavery act statement
    15. Become a supplier
    16. Protecting personal information
  7. Contact us

    1. Report it
    2. Our service standards
      1. Complaints
    3. Make a complaint
    4. Compliments and comments
    5. For friends and relatives

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